Refund Policy
Our guarantee: If the program isn't working for your group, tell us in the first week and we'll make it right — 7 days from your start date, or 45 days from purchase, whichever comes first.
TeamDryland is operated by Mitchell Martins-Collum, a sole proprietor doing business as "TeamDryland" ("TeamDryland", "we", "us"). This Refund Policy explains when and how you can get your money back. It applies to all purchases of the Team plan and the Solo Pass.
1. The money-back guarantee
If the program isn't working for your group, tell us within the earlier of:
- 7 days from your start date — the day your program officially begins (day one of the training block), or
- 45 days from your purchase date — the day your payment was processed.
Whichever of those two dates comes first is the end of your refund window. We built the 45-day outer limit so that if you buy early and start later, you still get a real week of the program to decide, without leaving the window open indefinitely.
What happens next depends on where you bought your pass. If you bought on teamdryland.com, we refund it in full ourselves. If you bought in the iOS app, Apple issues refunds for App Store purchases — we'll help you request one, and if Apple declines, we'll make it right another way. Either way, tell us inside the window and you won't be left paying for a program that isn't working for you. Section 5 has the details for both.
2. What "start date" means
Because signup, roster invites, and baseline testing day are free, your paid program doesn't begin until you unlock the training weeks. Your start date is the first day of week one of the training program after your pass is activated. If you're unsure of your start date, email us and we'll confirm it.
3. How to request a refund
Email [email protected] from the address on your account, or include your account email, and tell us you'd like a refund. You don't have to explain why, though we always appreciate the feedback so we can make the program better. We'll confirm and process eligible refunds promptly. If you bought in the iOS app, please also file the request with Apple — section 5 explains how, and email us either way so we can back it up.
4. How refunds are issued
For purchases made on teamdryland.com: refunds are returned to the original payment method through our payment processor, Stripe. Once we approve a refund, it typically posts back to your card or bank within 5–10 business days, depending on your financial institution. We refund the full amount you paid for the pass. For a purchase made in the iOS app, see section 5.
5. Where you bought determines who issues the refund
TeamDryland passes can be bought two ways, and refunds work differently for each.
- Bought on teamdryland.com — your payment was processed by Stripe, and we issue the refund ourselves, as described in sections 3 and 4.
- Bought in the iOS app — your purchase was an Apple In-App Purchase, billed by Apple. Apple, not TeamDryland, issues refunds for App Store purchases. Request one at reportaproblem.apple.com or through Settings on your device. Email us as well — we'll confirm your start date and purchase date, support your request to Apple, and if Apple declines a request you made inside the window in section 1, we'll make it right another way.
6. After the refund window
Once your refund window has closed, passes are generally non-refundable, because the program content has been delivered and is designed to be used across the full training block. If something has gone wrong on our end — a billing error, a duplicate charge, or a technical problem that prevented you from using what you paid for — contact us anyway and we'll make it right.
7. Early access pricing
Early access pricing discounts the price of the pass; it does not change the terms of this policy. The window above applies to whatever amount you actually paid.
8. Chargebacks
If you have any issue with a charge, please reach out to us first — we're a small operation and we respond quickly. We can almost always resolve things faster and more fairly than a chargeback, which can lock the disputed funds for weeks while your bank investigates.
9. Contact
Questions about this policy, or about a specific charge? Email [email protected].